Peabody Trust Disrepair 12 Month Contract

Project Description

LMAC were given a 12-month contract to support Peabody on legal disrepair cases on their housing stock, our process begins with an initial joint inspection of the property to identify all existing maintenance or repair issues. This may include structural problems, plumbing leaks, electrical issues, dampness, mould growth, broken fixtures, or any other issues affecting the property’s condition.

Once identified, all issues are documented and reported in detail on ONESERVE and uploaded onto Northgate for approval using NHF rates. The documentation is crucial for record-keeping and for establishing a clear understanding of the scope of work required for the remedial works.

Working closely with Peabody’s management and surveyors our Resident Liaison Officers schedule in the works to minimize disruption to the residents, being mindful of ongoing legal cases when dealing with the tenants on complex cases. We had designated contracts managers, resident liaison offices and administrative staff working directly on this contract alongside the client and their residents. Our supply chain alongside our direct employees will ensure we can meet the ever-changing demands of the client to ensure all KPIs were achieved.

Client feedback

‘We have found your experience, dedication and communication skills absolutely great and the feedback from our surveyors have been very positive’. We would like to express our gratitude for Jack’s involvement in Disrepair Project and hope LMAC’s great service continues’.

‘The growth of the WIP to over 60 cases in the last few months have proved LMAC’s dedication, good quality of work and good customers satisfaction as our surveyors, working with LMAC’s team, quickly gained trust in LMAC’s capabilities to deliver a great service on the disrepair project.’

Scope of work